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By making a purchase, you will have agreed to all of our policies.
Page Contents:
Order Processing & Shipping Policies
- All orders are processed within 1~3 business days for in-stock items.
(Excluding holiday seasons.)
- All credit card orders are billed at the time the order is placed.
- We will only process the orders when the payment has been completed.
- UPS does not guarantee delivery time for Ground Shipping.
- Exceptions during the holiday season due to a high volume of orders: All UPS
Ground shipments could take
1~5 business days to ship. NEXT DAY, 2ND DAY AND 3 DAY AIR are guaranteed to
ship within 48 hours excluding weekend and out of stock items.
- Small and Low Value Packages may be shipped via USPS depending on package content & Delivery address (PO Box, Military Address, ect.).
- Weekends and Holidays are NOT business days. UPS does not deliver on weekends & holidays.
- Buyer is responsible for all applicable taxes & shipping charges.
- In the event an order was partial shipped, the remaining portion will be
shipped via UPS Ground or standard USPS mail.
Order Cancellation Policies
- All orders placed are processed immediately.
- We pride ourselves to complete and ship out orders the same day or within hours.
- Our daily cut off time for orders are 12:01 PM PST during regular business
hours excluding Holidays.
- Order cancellation requests are taken only during office hours, Monday to Friday 11am to 6pm PST.
- Orders can only be canceled when your order is in the "pending" status. Once it is changed to the "processing" stage, orders CANNOT be canceled.
- To Attempt to cancel an order:
Contact our live telephone support team before the next order processing cut off time. (Order cut off times are noon, every business day, Monday to Friday.) Email cancellation request may not be honored as they are answered in the orders received, and it may be too late to stop your order from being processed and shipped.
If your package is already shipped, you absolutely must cancel it, and agrees to both way shipping, handling and restocking charges of 30%, Evike.com will offer the courtesy to take back the brand new items.
The following 3rd party charges will apply:
- A 30% restocking fee covering order handling, return handling and packing cost.
- Original actual shipping cost and return shipping cost.
- Please review your order before clicking "confirm" to help us keep our operation cost low.
- Duplicated Orders: Please DO NOT click "back" on your browser after confirming your order.
Buyer Responsibilities
- Buyer assumes 100% ownership of products purchased from Evike.com and related websites.
- Buyer assumes 100% responsibilities and liabilities from using a products purchased.
- Buyer agrees not to alter, modify or remove the orange tip on any Airsoft replica.
- Buyer agrees to wear proper eye safety and ensure that all bystanders have proper eye safety prior to operating an Airsoft replica.
- Buyer will hold Evike.com Inc., its staff, employees, and affiliates harmless of all liabilities and legal matters resulting from the purchase.
- Buyer is fully responsible for local law and regulations. (observation of country, state and city laws is the sole responsibility of the consumer.)
- Buyer agrees that all transactions done on online with Evike.com are sourced in California, where any future disputes will take place.
Warranty Policies
- All products sold on Evike.com carry a 14 day warranty unless otherwise specified. The warranty period goes into effect from the day your package is delivered.
- Our warranty covers replacement or repair of defective / damaged products only, as determined by our Evike.com technicians or RMA representatives.
- All sales are final on all products sold on Evike.com.
- Modifying, altering, or removing the orange tip on Airsoft replicas will void all warranties and could violate state or federal laws.
- Warranty voids when the product is abused, altered, skirmished, disassembled in any way, not in original packaging, showing any alteration or removal of the orange tip, or is past the 14 day warranty period.
- All Airsoft guns above $60 require the use of high grade 0.20g or heavier BBs. Use of any lower grade or lower weight BBs will void your warranty and cause extensive damage to your gun. Evike.com recommends Matrix brand BBs 0.20g or higher as an inexpensive and high grade solution.
- Batteries and chargers that are packaged with electric rifles are considered for testing purposes only and not covered under warranty. Evike.com recommends the use of high quality batteries and smart chargers only.
- Low end plastic Chinese Airsoft guns under $60, shoes, and batteries are not covered under warranty.
- Warranty does not cover cosmetic damage on Chinese made items.
- We do not offer cool down periods or trial orders. Please research all products before making a purchase, as all sales are final.
- Some manufactures may offer an extended warranty on their products. It is the responsibility of the consumer to contact the manufacturer to receive any extended warranty.
- There are no additional warranties beyond what is specified.
- All right reserved. Warranty policies are subject to change without notice.
Request For Return Merchandise Authorization (RMA) Number
If an item arrived damaged or defective, Evike.com is here to help!
- If your package arrived damaged, please inspect all its contents and contact us immediately. We can assist you in completing a damage claim with the shipper.
- Any items returned without an RMA# issued by our representatives will be refused or discarded. The customer will be responsible for any return shipping costs.
- Customers are responsible for shipping charges and returning goods to Evike.com for any warranty claims or services.
- Once you are issued an RMA#, you will be given further instructions on shipping items to Evike.com. If all warranty guidelines and shipping instructions are met, you will be reimbursed for certain shipping costs.
- All return packages will be inspected by authorized, industry leading technicians who will made all final decisions regarding your case. Any false claims will be handled as fraud.
- Under extreme circumstances, it is at the discretion of the RMA Department and its staff to grant returns. Items must be in brand new, re-sellable condition. A 30% restocking fee will apply. The customer is responsible for all shipping costs in return situations.
- To submit an RMA request, please visit our
Warranty Service Page and
complete the simple form.
*If you encounter a problem while submitting the request through Email you can print the form and fax the completed form to: (626)285-8622 |
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