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Home » Frequently Asked Questions
Frequently Asked Questions


  • How do I order from Evike.com?
    Evike.com is secured and easy to use, which is why we are rated #1 by airsofters all over the world.
    Please visit our Order Info Page for more information.
  • When will my order be shipped?
    Thank you for your business! All orders and payments are processed within 1~3 business days for in-stock items. A tracking number will be emailed to you. You can also check the status of your order by logging into your user account. Delivery time averages 1~7 business days based on the shipping address provided. Please note the processing and shipping time may be longer during Holiday seasons and after long weekends.
  • Can you ship my order to "This Address"?
    Evike.com ships world-wide whereever UPS / Postal Service ships. Thousands of orders are shipped around the Globe every week.
    All goods are sold out of our California warehouse and shipped via buyer paid & selected services. Evike.com comply 100% with our local and federal law and regulations.
    Evike.com cannot follow, update or be hold responsible for your local laws and regulations.
    Disclaimer: Buyers are require to be responsible, acknowledge and obey your local law and regulations.
  • How do I place an International order with Evike.com?
    For more information please visit our INTERNATIONAL ORDER INFO PAEG
  • What do I do if my items arrived damaged or defective?
    We sincerely apologize for the inconvenience! Manufactures, Distributors, UPS and other 3rd party's mis-takes are beyond our control to prevent but you can rest assured that Evike.com staffs are here to help! Please visit our "WARRANTY SERVICE" page and complete the form. A senior evike.com staff review your case and contact you within 1~3 business days.
    All of our packages carries a 14 day warranty unless otherwise specified, please contact us immediately.
  • Why is Evike.com the best place to shop for Airsoft? How did you guys made it to #1?
    We understand your needs. We understand Airsoft and it is our goal to grow the sport of Airsoft with you in the United States. We educate, sample and support the manufactures all over the world to provide you the best factory support!
    Evike.com is the gateway of Airsoft products from manufactures to other retailers and you. This means you get the most updated news, fresh inventory, most direct support, newest versions of all the products, best technicians and more!
  • How do I place an online order with a gift card (generally designed for physical swipe transactions)?
    For card holder protection, Evike.com utilizes AVS (Address verification) to ensure all packages are shipped to the billing address of the credit card owner. For gift cards, you will need to call your gift card provider to add your shipping address to the card prior to placing an online transaction.
    *It is the gift card provider's standard practice to declined an online transaction due to AVS mis-match and they do hold your funds for 2~3 business days. To release the funds immediately, call the gift card provider. First 5 minutes on the phone they might inform you that the "pending" or "on hold" funds were "cleared" just to get you off the phone. Ask to speak to a manager, inform him or her that this is an "online transaction". Demand that they release the funds right away as they generally wish to have you wait for 2 days being their standard practice.
  • What are "Pre-Order" items?
    Items labeled "Pre-Order" are items you can Pre-Order before goods arrive to our warehouse.
    For more information, please visit PRE-ORDER
  • What are "Boneyard" items?
    For more information, please visit BoneYard.



------------------------------Last updated 12/25/2009-----------------------------------------
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